FAQs
We deliver to the UK Only – this includes England, Wales, Scotland and Northern Ireland. We do not deliver internationally.
We ship all UK orders 1st class via the Royal Mail. Our postage and packaging is £3.99 – FREE when you spend £30 and over.
We aim to dispatch all orders between 1-2 business days via Royal Mail. It will then take approx. 2-5 working days for your order to be delivered to you.
If your order still hasn’t arrived after 1 week, please contact us via phone, or email and we will try to resolve the issue. Royal Mail do not consider a package missing until 10 working days after it is sent.
We accept payments via our website using debit/credit card via Stripe, or PayPal.
No, we cannot take orders, or payments, over the phone. We strongly recommend ordering from our website – it’s safe, secure and easy to do. However, you can always contact us via the phone, or email us, if you have any queries about our products and services.
No. You must spend over £30 after the discount code has been taken off to qualify for free delivery.
No. Please double-check that your order is correct before you place the order as it is not possible to add items to an order once it has been placed.
Yes, please contact us as soon as possible via phone, or email, so that we can make the appropriate changes.
No, unfortunately we cannot accept returns or give refunds for fabric once it has been cut to your requirements.
At Sew-Drops we take a great deal of time and effort to make sure that our product photographs represent the true colours of all the fabrics, kits, and handmade gifts we stock. All photographs of the fabrics (e.g. banners and FQ bundles) are taken by ourselves in natural lighting so that the colours are as accurate as possible. However, please be aware that sometimes other devices (e.g. laptops / tablets) can display website images (digital or photo) a bit differently due to things such as the resolution or brightness of the device’s screen. This means that an image or photo could possibly look a little bit different from one device to another. If you have any questions about this, please contact us via phone or email.
Most of the cotton fabrics on our website are delivered to us on 23.5″ inch long cardboard bolts, which are rolled out and cut to the length you require. All bolt fabrics are cut per half metre. If you need more than a half metre, then don’t worry, as the fabric will be cut as one continuous piece (unless you request otherwise).
All the bolt fabrics have a width of approx. 44 / 45″ inches (unless stated otherwise). Please be aware that when the fabric is rolled out to your required length, the width of the fabric will stay the same. Only the length measurement will change.
For example, if you needed 3.0 metres of fabric cut, then the fabric would measure = 3.0 metres in length x 44 / 45″ inches in width
If you have a specific sewing project in mind, and require any further information about any of the bolt fabrics we stock, then please contact us before placing an order. We are more than happy to help 🙂
If you have any questions or queries that weren’t mentioned above, please contact us via phone or email and we’ll get back to you as soon as possible.
